Shipping and Refund Policy for Cesme Records (CESMEGLBL, LLC)

 

Effective Date: April 22, 2024

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Welcome and thank you for choosing Cesme Records, a premier entity within CESMEGLBL, LLC ("Cesme Records," "we," "us," "our"). Our commitment to excellence not only reflects in the music we produce and distribute but also in the way we manage our interactions with you, our valued customer. This document encompasses our Comprehensive Shipping and Refund Policy applicable to purchases made on cesmerecords.com, as well as any affiliated websites, mobile applications, and digital platforms operated by or on behalf of Cesme Records. Your agreement to these terms is assumed upon placing an order through our sites.

 

Shipping Policy

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Shipping Methods and Associated Costs

1. Diverse Shipping Options: To accommodate your needs, we offer a spectrum of shipping methods, including but not limited to standard ground shipping, expedited two-day shipping, and next-day delivery. Options available are subject to the specifics of your order, including item type, weight, and destination.

2. Calculated Shipping Costs: Shipping charges are calculated at checkout, based on the selected shipping method, dimensions and weight of the package, and the delivery destination. We endeavor to offer competitive shipping rates and, where possible, options for free shipping on qualifying orders.

3. Bulk and Special Orders: Special arrangements may be necessary for bulk orders or items requiring special care. Additional charges and specific shipping guidelines will apply. Please contact our Customer Support team for details.

 

Order Processing Times and Expected Delivery

1. Processing Time: Our team efficiently processes orders during normal business hours (Monday through Friday, excluding public holidays). While we aim for immediate processing, please allow up to 3 business days for your order to be dispatched.

2. Delivery Estimates: Upon dispatch, estimated delivery times will be communicated based on the shipping method selected. Please note, these are estimates and subject to change due to external factors such as carrier delays or adverse weather conditions.

 

International Shipping Guidelines

Cesme Records is proud to offer international shipping to a wide array of countries. International customers should be aware of the following:

1. Customs, Duties, and Taxes: Orders shipped outside of the [Your Country] are subject to import taxes, customs duties, and fees imposed by the destination country. These are the recipient's responsibility and must be paid upon receipt of the shipment.

2. Shipping Restrictions: Certain products may not be eligible for international shipping due to local laws and regulations. Cesme Records reserves the right to cancel orders that cannot be fulfilled due to such restrictions.

 

Refund Policy

 

Conditions for Eligible Returns

Cesme Records stands by the quality of its products. However, should your order arrive damaged, we are committed to rectifying the issue through our refund process, provided:

1. Immediate Damage Reporting: Any damage to the item(s) incurred during shipping must be reported to our Customer Support within 30 days from the shipping date. Late reports might not be eligible for returns or refunds.

2. Documentation for Damage: A detailed description and photographic evidence of the damage must accompany your report to facilitate the refund process.

3. Verification of Purchase: A valid order number or proof of purchase is required to process your refund request.

 

Initiating and Processing Returns and Refunds

1. Return Request: Contact Customer Support at business@cesmerecords.com to initiate a return, providing all necessary documentation and information related to the damaged item(s).

2. Approval and Instructions: Upon validation of the damage claim, we will provide detailed instructions for the return shipment, including any necessary shipping labels or documents.

3. Receiving and Inspection: Returned items will undergo inspection to confirm the reported damage. Items must be returned in the original packaging, including any accessories, manuals, and documentation.

4. Refund Issuance: Once the return is verified, we will process your refund to the original payment method within a specified timeframe. Please note, processing times can vary based on the payment provider.

 

Exclusions and Notifications

• Final Sale Items: Certain items may be marked as non-returnable or final sale. These items are not eligible for the refund process outlined above.

• Return Shipping Costs: Unless the item is confirmed to be damaged upon arrival, return shipping costs may be the customer's responsibility.

 

Customer Support and Inquiries

 

Should you have any questions or require further clarification about our Shipping and Refund Policy, please do not hesitate to contact our Customer Support team at business@cesmerecords.com. Our aim is to ensure that your experience with Cesme Records is nothing short of exceptional.

 

Cesme Records values your patronage and trust. We are dedicated to ensuring that your orders are delivered promptly and securely, and that any concerns are addressed swiftly and satisfactorily.